Returns and Refund Policy
We really hope you love your purchase or received gift from others, however if you are not satisfied with the quality or condition, you may return it within 28 days of receipt for a refund (including your postage) or exchange in line with the below inline returns policy and details.
If you are wanting to return non-personised new unused unwanted items, then this is also possible, however we will not be able to refund your postage for these returns.
If you need to contact us about your order or would like to enquire about a refund or exchange, please contact our customer service manager and team, contactable here.
You can return all damaged items and non-personised new unused unwanted items via post to our UK office within 28 days of delivery. We cannot accept unwanted personalised items.
All items must be returned new, unused and in original bubba bambu packaging. Returns that do not meet our policy may not be accepted and will be sent back to the customer, if unsure please contact us first.
Make sure you retain proof of postage for your returning package and email a photo or scan of these to our customer service manager contactable here. Once received by our team, returned items are processed within 10 working days in which you will receive an email confirming your refund or agreement to exchange.
We will refund the purchase value of the returned goods (taking into account any discounts as detailed below), to the original payment method used, within the 10 day processing period. This includes sale items and a pro-rata rate for bundled items if applicable. Please ensure all products are in their original packaging and in a sell-able condition.
Damaged Items – We will replace all damaged items like for like for items agreed for exchange.
Other – For non-personised new unused unwanted items we will offer a store voucher or code to the value of the purchase price (taking into account any discounts) plus the return delivery amount (as detailed on your receipt) the store voucher or code will be valid for 1 year and sent to you by email within the 10 day processing period.
It’s very rare that incorrect or incomplete orders are sent, however if this is the case, please contact our customer service manager contactable here first to discuss the concern. We will send a dispatch Note with the full list of items in the order so it will be easy to recognise (for you or the receiver) if the order is incomplete. In cases where incorrect items are received, these will be returnable (and your postage refunded) and the correct items re-sent, for missing items these will be sent to complete your order.